Savoya is driven by a passionate team of collaborative professionals who thrive in an agile customer-centric environment. We check our egos at the door, work hard, and move fast. We hold each other accountable and push each other to solve problems, innovate, and make every voice heard to revolutionize the client experience and deliver legendary service.
As a Customer Success Manager at Savoya, you will play a pivotal role in ensuring our clients receive the highest level of service and satisfaction. You will be responsible for building and maintaining strong, long-lasting relationships with our corporate customers, ensuring their needs are met and their expectations exceeded. In this role, you will be expected to: Assist with Client Relationship Management by proactively engaging with clients to understand their unique needs and goals. Develop and maintain strong, trusted advisor relationships with key client stakeholders. Regularly communicate with clients to gather feedback, address concerns, and ensure overall satisfaction. Assist with account growth by identifying opportunities for upselling and cross-selling additional services to existing clients. Collaborate with the sales team to expand the scope of services provided to clients. Help reduce customer churn by developing and implementing strategies to identify and address factors leading to customer churn. Work closely with at-risk clients to understand their issues and provide solutions to retain their business. Analyze churn data to identify trends and propose proactive measures to minimize customer attrition. Provide clients with training and resources to maximize the value they receive from our services. Keep clients informed about new features, enhancements, and industry best practices.
Bachelor's degree in Business Administration, Marketing, or a related field and proven experience in a customer success or account management role. Strong interpersonal and communication skills, exceptional problem-solving abilities, and a proactive approach to client satisfaction are essential. Proficiency in CRM software and data analysis tools is required. Familiarity with ground transportation or logistics industry is a plus.
Jobsite: Dallas, TX
The Client Care Specialist is the embodiment of Savoya's commitment to excellence, serving as the primary touchpoint for our clients. With a customer-first mindset, high levels of empathy, and a solution-oriented approach, you will address and resolve real-time service breakdowns, ensuring that our clients always experience the unparalleled concierge-level service synonymous with the Savoya brand. Additionally, the Client Care Specialist will obtain all personal and logistical information relevant to booking requests provided via phone and ensure fulfillment on said requests. Job responsibilities include client interaction, problem resolution, feedback loop creation, knowledge maintenance, and relationship building, and flexibility. Skills used include communication skills, technical proficiency, empathy and emotional intelligence, problem-solving abilities, cultural awareness and sensitivity, attention to detail, organizational skills, adaptability, discretion and professionalism, proactive mindset, team collaboration, and continuous learning.
Bachelor's degree or equivalent experience in customer service, hospitality, or related field and 2-4 years in a customer-facing role with a demonstrated history of exceeding service expectations. Exceptional communication skills, both verbal and written. Strong emotional intelligence and a genuine passion for assisting other. Ability to remain calm and composed in high pressure situations. Flexibility to adapt to various shifts or irregular hours as client needs dictate. Familiarity with SaaS platforms is a plus.
Jobsite: Dallas, TX
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